RideTandem Usage Terms

These terms are in two parts: Part A applies to booking and cancellation and Part B applies to journeys.

About RideTandem

RideTandem partners with local coach, minibus, and taxi companies to provide affordable, reliable, and sustainable commuter services.

Definitions

“App“– refers to our mobile Rider app (available on iOS and Google Play stores).

“Operator” – refers to transport partners (such as coach or taxi companies) which carry out journeys on behalf of RideTandem.

“Route” – refers to a number of predefined pickup and drop off stops. A route may be restricted to users that belong to a certain Organisation.

“Organisation” – An employer, staffing agency, educational institution or any other group for whom RideTandem is running the service.

“RideTandem” refers to us, CollectiveTech Limited, a company registered in England and Wales with the registered number 11908428 and with the registered address at International House, The McLaren Building, 46 The Priory Queensway, Birmingham, B4 7LR.

Part A: Booking and Cancellation

Booking

Unless otherwise agreed by the user’s organisation, no user may board a vehicle without a valid ticket/QR code. Operators reserve the right to refuse carriage to users who do not have a valid ticket/QR code booking in the form of:

Fares

Payment

In the event that you fail to make payment to us in relation to a booking, we reserve the right to deny you further usage of our service until the payment has been settled.

Cancellation and modifications

No shows

‍Technical Requirements

Part B: Passenger Journeys

Departure Times

Seating Capacity

Standing within the vehicle is not permitted unless the vehicle has designated standing capacity which is clearly signposted in the vehicle and the driver has instructed you to stand. If the vehicle is at capacity, you will not be permitted to board.

Conveyance of Animals

No animals other than registered assistance dogs may board on the vehicle without our prior agreement in writing.

Conduct of Passengers

You are required to be courteous and considerate to the driver and other passengers, and to comply with any policies drawn to your attention by the driver or by way of notices on the vehicle. You must also comply with any conduct requirements indicated by the transport provider.

You should not attempt to distract the driver whilst the vehicle is in motion unless in the event of an emergency.

We ask all passengers to use headphones or similar when listening to audible content through any device whilst travelling on the vehicle, as to not distract the driver or disturb other passengers.

Seatbelts

Where seatbelts are provided, you must use them.

Damage, soiling and vandalism

Refreshments, Alcoholic Drinks & Smoking

Food and drink other than water may not be consumed on the vehicle. Smoking, vaping, and the use of e-cigarettes are not permitted on the vehicle.

Passengers found to break this rule will be charged a cleaning fee for the vehicle and could be banned from the service.

Illegal Substances

We do not permit passengers to bring or consume illegal substances on any vehicles. We reserve the right to report such instances to the police and/or your employer and charge you a cleaning fee for the vehicle if the vehicle is damaged.

Complaints

If you have a complaint in relation to a journey or any aspect of our services, please use the complaints procedure made available to you via the App (Get in Touch from the Home menu).  We will do our best to resolve your complaint within a reasonable timeframe.

RideTandem is the trading name of CollectiveTech Limited.  It reserves the right to change these Usage Terms from time to time and will notify you of any change by way of the App.

Last updated: May 2025